Creative and Design Content Manager

What you will do

• Design and implementation – Oversee all visual communication from concept to final production across digital, print, and retail collateral.
• Content creation – Develop social media graphics (still and video) with copy, presented in a monthly content plan.
• Print and large format – Design menus, posters, billboards, signage, vehicle branding, and outdoor media.
• Retail and POS materials – Create in-store promotional assets such as shelf talkers, decals, and displays.
• Digital assets – Design website and email graphics, banners, and Google display ads.
• Branding and maintenance – Update CI manual, corporate brochure, packaging, branded merchandise, and promotional materials.
• Execution and archiving – Ensure brand consistency, schedule social media content, and maintain organised artwork libraries.
• Creative and production support – Contribute to photo and video shoots, brainstorm new branding ideas, and assist with print production.
• Marketing support – Collaborate with the marketing manager on broader marketing tasks beyond design.
• Social media management – Engage with audiences, respond to comments, and handle inquiries across all platforms.
• Community growth – Expand outreach efforts with bloggers and influencers.
• Reporting and analytics – Track ROI, analyse campaigns, and optimise digital and print strategies.
• Customer support – Ensure a 24-hour response time for website and email inquiries, updating tracking systems.
• Trend monitoring – Stay updated on digital marketing tools, channels, and strategies.
• Risk management – Identify and report potential threats in user-generated content.
• Performance evaluation – Measure campaign impact, review effectiveness, and recommend improvements.

What you must have

• Design and/or marketing-related degree or equivalent professional qualification
• Five or more years of experience in a similar position
• Proficiency in Adobe Creative Suite and an understanding of print and digital specifications
• Strong creativity and graphic design skills
• Excellent understanding of branding, advertising, sales, and PR, and their roles in marketing
• Strong written and verbal communication skills
• Strategic, analytical, and project management abilities
• Deep understanding of the marketing mix and the full spectrum of marketing tools available
• In-depth knowledge of the digital landscape, especially social media platforms
• Strong creative outlook
• A passion for the food and hospitality industry
• Experience in QSR, FMCG, or the retail industry would be advantageous