Hospitality Administrator and Point Of Sales ConsultantPosition: Administrator & Point of Sales Consultant Location: Pretoria East, Gauteng About the role
A busy restaurant in Pretoria East seeks a friendly, detail-oriented point of sales (POS) consultant and administrator to join their team. As the first point of contact for customers, this role plays a key part in providing an exceptional coffee shop experience. The ideal candidate will manage customer transactions, ensure accurate order processing, and assist in daily administrative tasks to support the smooth operation of the coffee shop. Key responsibilitiesCustomer service and interaction - Greet customers warmly and provide prompt, friendly service
- Take customer orders accurately, offering product recommendations and upsells
- Address inquiries about menu items, ingredients, and daily specials
- Handle customer complaints with a positive attitude and escalate if necessary
Point of sales operations - Operate the POS system to process cash, card, and digital payments
- Handle cash accurately, ensuring the register balances at shift start and end
- Issue receipts and refunds, maintaining accurate transaction records
- Stay informed of current promotions, discounts, and loyalty programmes
Order coordination - Communicate orders to baristas and kitchen staff for timely preparation
- Monitor order status, updating customers on any delays or changes
- Prepare basic items, such as brewed coffee or tea, as needed
Administrative duties - Perform end-of-day reporting and assist with daily cash reconciliation
- Assist in inventory checks and restocking of supplies at the POS and self-service areas
- Keep the POS area clean and organised, meeting hygiene standards
- Prepare and distribute customer loyalty cards and promotional materials
Sales support - Actively promote new items, seasonal specials, and daily promotions
- Gather and record customer feedback to share with management
Key skills and qualificationsExperience - Previous experience in a retail or hospitality POS role is preferred
Skills - Strong interpersonal and communication skills
- Proficient in using POS systems, cash handling, and digital payment methods
- High attention to detail and accuracy
- Strong problem-solving skills with the ability to stay calm under pressure
- Familiarity with coffee shop products and preparation is a plus
Personal attributes - Friendly, outgoing, and customer-focused
- Reliable and punctual, able to work flexible hours, including weekends and holidays
- Ability to work effectively in a fast-paced environment
Working conditions - Physical requirements: Ability to stand for extended periods and lift light items (up to fifteen kilograms)
- Schedule: Rotational shifts, with availability required for weekends and holidays
To apply, please submit your CV, ensuring your experience aligns with the position requirements. Posted on 01 Nov 12:46, Closing date 1 Dec |
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