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News

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

CRM

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: Clevva.

Financial Services

Could intelligent automation smooth the transition to SA’s two-pot retirement system?

Ryan Falkenberg 26 Jul 2024

Can AI help change how businesses view customer service emails?

CRM

Can AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

Ryan Falkenberg

CRM

A clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Talking to chatbots sucks, but it doesn’t have to

CRM

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

Source: Silvio Kutic, chief executive officer at Infobip.

Cloud

Infobip launches AI Hub in collaboration with Microsoft

27 Dec 2023

3 things virtual agents can tell you about your business

CRM

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Is your business taking the wrong approach to urgent customer conversations?

CRM

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Will ChatGPT kill the customer service agent?

4th Industrial Revolution

Will ChatGPT kill the customer service agent?

Ryan Falkenberg 6 Feb 2023

#AfricaMonth: How Africa's auto industry is faring on the digitisation front

Manufacturing & Parts

#AfricaMonth: How Africa's auto industry is faring on the digitisation front

Ilse van den Berg 1 Jun 2018

Wynand Smit, CEO of Inovo

Trends

#BizTrends2018: Enhancing the customer experience

Wynand Smit 3 Jan 2018

Winding down to year end means gearing up in a contact centre

CRM

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

AI developments to redefine the way we do business

Technology

AI developments to redefine the way we do business

17 Oct 2016

Trends that will disrupt customer service in 2016

Services

Trends that will disrupt customer service in 2016

25 Jan 2016

CRM, CX, UX

Virtualisation, enabling modern call centres

Rob Lith 7 Jun 2012