Self-service | Bizcommunity

Self-service | Bizcommunity

News

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 1 day

Gcobisa Ntshona, Group Chief People Officer at African Bank

Management & Leadership

#TopEmployers2025: Gcobisa Ntshona - how African Bank is empowering employees with its ‘Audacious People Promise’

Shan Radcliffe 13 Mar 2025

Checkers is one of SA's leading retail brands. Source: Shoprite Holdings.

Branding

Banking, retail and telecoms power SA’s brand value to over R600bn in 2025

6 Mar 2025

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Tourism

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Siya Mthethwa 3 Mar 2025

Image source: rawpixel –

Tax Law

How VAT registration delays are costing the economy and what Sars should do about it

Yasmeen Suliman 13 Feb 2025

Image source: Rabia Elif Aksoy –

Employee Wellness

Future of employee benefits: Custom insurance solutions for diverse teams

Pauline Magoxo and Shaun Raizenberg 11 Feb 2025

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Trends

#BizTrends2025: E-commerce fuels surge in last-mile delivery demand

Damian Velayadum 6 Feb 2025

Nomzabalazo Makubalo, chief people officer at RMB

Employer Branding

#TopEmployers2025: Nomzabalazo Makubalo, chief people officer, on what makes RMB an employer of choice

Shan Radcliffe 5 Feb 2025

Ancel Draai, MD for Applico Training

Trends

#BizTrends2025: What’s next for HR and payroll? Top trends to watch in 2025

Ancel Draai 4 Feb 2025

Elevating excellence in people practices - Momentum Group certified as Top Employer for 2025

HR & Management

Elevating excellence in people practices - Momentum Group certified as Top Employer for 2025

Issued by Momentum Group 16 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

#BestofBiz 2024: Retail

Retail

#BestofBiz 2024: Retail

17 Dec 2024

Lanseria launches 'tap and fly' automated gates

Travel

Lanseria launches 'tap and fly' automated gates

4 Dec 2024

Shoprite introduces GetPaid, a self-service payment for small businesses

Banking & Finance

Shoprite introduces GetPaid, a self-service payment for small businesses

3 Dec 2024

Finance

Get ready for biometric tax filing: South Africa sets a new precedent

Katja Hamilton 27 Nov 2024

Ornico Ad Library offers instant access to South Africa’s largest advertising archive

Media

Ornico Ad Library offers instant access to South Africa’s largest advertising archive

Issued by Ornico 25 Sep 2024

YOUKNOW Technologies partners with Amplitude to enhance digital product experiences in South Africa

Digital

YOUKNOW Technologies partners with Amplitude to enhance digital product experiences in South Africa

Issued by YOUKNOW Technologies 16 Sep 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Ocean Basket Rosebank introduces self-service kiosk

Technology

Ocean Basket Rosebank introduces self-service kiosk

14 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Rennies BCD Travel launches all-in-one travel platform for small and midsize businesses

Travel

Rennies BCD Travel launches all-in-one travel platform for small and midsize businesses

Issued by Rennies BCD Travel 30 Jul 2024

Pal Solutions transforming mining globally with human capital management solutions

Mining

Pal Solutions transforming mining globally with human capital management solutions

Issued by Pal Solutions 29 Jul 2024

Ticketmaster expands African reach with acquisition of Quicket

Events

Ticketmaster expands African reach with acquisition of Quicket

25 Jul 2024

Reinventing stores redefines the retail strategy

Retailers

Reinventing stores redefines the retail strategy

Lauren Samaai 23 Jul 2024

Yolandi Esterhuizen, director of Global Product Compliance at Sage Africa & Middle East

Trends

Automation trends to future-proof HR

Yolandi Esterhuizen 12 Jul 2024

Top 8 checkpoints to choose the best website builder in South Africa

Internet

Top 8 checkpoints to choose the best website builder in South Africa

Issued by Domains.co.za 1 Jul 2024

Image source: Andriy Popov –

HR Tools & Software

E-HR strategy: What it is and how it can improve organisational efficiency and employee experience

Mandisi Dube and Jaén Beelders 12 Jun 2024

Prime Meridian Direct (PMD) steps up with exciting rebrand and new name

Safety

Prime Meridian Direct (PMD) steps up with exciting rebrand and new name

Issued by Prime South Africa 20 May 2024

PAL HCM: Empowering comprehensive HR and payroll management

Remuneration & Payroll

PAL HCM: Empowering comprehensive HR and payroll management

Issued by Pal Solutions 17 May 2024

Widespread adoption of AI is shaping next-gen customer service

Technology

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.

Banking

Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

Helm, DStv, and Capitec clinch 2024 Smarties Awards

Marketing

Helm, DStv, and Capitec clinch 2024 Smarties Awards

Issued by Helm 15 Apr 2024

Zitcha partners with Leroy Merlin to launch retail media network in SA

Retail Marketing

Zitcha partners with Leroy Merlin to launch retail media network in SA

20 Mar 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Sally Acton, CEO of Torque Solutions

Trends

#BizTrends2024: Employee experience is (still) trending - are you doing it right?

Sally Acton 30 Jan 2024

Source: Supplied. Keletso Mpisane, head of MiWay Blink.

Trends

#BizTrends2024: What tech trends will transform insurance?

Keletso Mpisane 24 Jan 2024

Dentsu's roadmap to retail media success: Revolutionising South Africa's advertising game!

Advertising

Dentsu's roadmap to retail media success: Revolutionising South Africa's advertising game!

Daniel Malan, Issued by Dentsu 23 Jan 2024

Ancel Draai, MD for Applico Training

Trends

#BizTrends2024: AI and the cloud are crafting the future of payroll management

Ancel Draai 23 Jan 2024

Survey reveals AI can significantly improve service and support

Research

Survey reveals AI can significantly improve service and support

18 Jan 2024

Queues of people trying to claim UIF and get help for other issues are almost a permanent feature outside the labour department offices in Cape Town. Photo: Qaqamba Falithenjwa

Remuneration & Payroll

Workers are battling to collect unemployment benefits despite new technology

Ella Morrison and Qaqamba Falithenjwa 14 Dec 2023

African tech earns international award in Berlin

CRM, CX, UX

African tech earns international award in Berlin

Issued by Helm 1 Dec 2023

Image supplied. Naked’s On Hold Yoga digital campaign takes a humorous look at the frustrations of waiting on hold for a call centre agent

Advertising

#BehindtheCampaign: Naked’s On Hold Yoga digital campaign

Danette Breitenbach 22 Nov 2023

New online system to streamline access to Masters' Offices

Law of Succession

New online system to streamline access to Masters' Offices

Issued by Capital Legacy 8 Nov 2023

Design

Empathetic design: Going beyond aesthetics to create meaningful user experiences

7 Nov 2023

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Research

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Issued by Ask Afrika 26 Oct 2023

Melon Mobile brings first fully digital eSIM to SA, CEO says innovation not done

Telecoms & Networks

Melon Mobile brings first fully digital eSIM to SA, CEO says innovation not done

Lindsey Schutters 2 Oct 2023

Helm and DStv win big at the New Gen Awards

Marketing

Helm and DStv win big at the New Gen Awards

Issued by Helm 2 Oct 2023

How Shoprite is redefining shopping in SA

Retailers

How Shoprite is redefining shopping in SA

David Cohn 20 Sep 2023

Source: Tima Miroshnichenko/Pexels

Remuneration & Payroll

Embracing real-time submissions: a leap towards efficient payroll management

12 Sep 2023