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Customer service | Bizcommunity

News

SMMs need a seat at the table
Marketing & Media
SMMs need a seat at the table

Issued by RAPT Creative Agency 1 hour

Source: LinkedIn.
Finance
CrowdStrike disruption: Clients' personal data secure, Capitec reports

Katja Hamilton 1 day

Source:
Retail
Woolies keeps number 1 spot in SA Retail Sentiment Index

18 Jul 2024

Upskilling retail’s youth: The power of microlearning and effective communication
Retail
Upskilling retail’s youth: The power of microlearning and effective communication

Issued by Wyzetalk 18 Jul 2024

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit
Retail
6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

A single system for engineering companies in South Africa
ICT
A single system for engineering companies in South Africa

Issued by QuickEasy Software 17 Jul 2024

Source:
Retail
South African online shoppers favour fashion and food in digital cart

15 Jul 2024

The Western Capes Karoo Lusern was on the list. Source: Supplied.
Retail
South Africa's finest butcheries honoured at the 19th Cleaver Awards

15 Jul 2024

Yolandi Esterhuizen, director of Global Product Compliance at Sage Africa & Middle East
HR & Management
Automation trends to future-proof HR

Yolandi Esterhuizen 12 Jul 2024

Cape Town, OR Tambo secure top spots among world's best airports
Tourism & Travel
Cape Town, OR Tambo secure top spots among world's best airports

11 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands
Marketing & Media
Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Can AI help change how businesses view customer service emails?
Retail
Can AI help change how businesses view customer service emails?

Ryan Falkenberg 8 Jul 2024

A shift in the market: The rise of Chinese automakers in South Africa
Automotive
A shift in the market: The rise of Chinese automakers in South Africa

Issued by CHANGECARS 5 Jul 2024

How local SMEs can compete with e-commerce giants through outsourced fulfillment
Entrepreneurship
How local SMEs can compete with e-commerce giants through outsourced fulfillment

4 Jul 2024

Finding and securing the right franchisee for your brand
Retail
Finding and securing the right franchisee for your brand

3 Jul 2024

Travel trends in South Africa: Navigating sales-specific insights
Tourism & Travel
Travel trends in South Africa: Navigating sales-specific insights

Andy Woods-Ballard 28 Jun 2024

How to scale your fulfilment capacity to meet growing customer demand
Retail
How to scale your fulfilment capacity to meet growing customer demand

26 Jun 2024

Andrew Egan, Africa regional sales director at Infobip, with Stephan Naudé, operations manager at Ship Logic. As Infobip’s first RCS client in South Africa, Ship Logic is entering a new chapter in its technology journey.
ICT
Infobip partners with Bob Group for first RCS implementation in SA

25 Jun 2024

V&A Waterfront Neighbourhood Awards have launched
Retail
V&A Waterfront Neighbourhood Awards have launched

24 Jun 2024

How retailers can prepare for the R100bn e-commerce market
Retail
How retailers can prepare for the R100bn e-commerce market

24 Jun 2024

Source: Supplied. Talent Ncube.
Property
#YouthMonth: From homelessness to success, Talent Ncube's journey with Liberty Two Degrees

Katja Hamilton 24 Jun 2024

How to handle customer complaints
Retail
How to handle customer complaints

21 Jun 2024

Staying ahead of unpredictable weather conditions
Finance
Staying ahead of unpredictable weather conditions

Issued by AfriGIS 20 Jun 2024

Despite declining fuel sales, forecourt retail sector shows growth
Retail
Despite declining fuel sales, forecourt retail sector shows growth

20 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
ICT
BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Rakesh Rajbally appointed MD at Coca-Cola Beverages SA
Retail
Rakesh Rajbally appointed MD at Coca-Cola Beverages SA

19 Jun 2024

Integrated accounting for printing companies
Marketing & Media
Integrated accounting for printing companies

Anton Oosthuizen, Issued by QuickEasy Software 18 Jun 2024

Customer Experience Africa Awards return for 2nd Edition
Retail
Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

Insights into SA's favourite fast food outlets
Retail
Insights into SA's favourite fast food outlets

12 Jun 2024

Peter Walsh, MD CommsCloud
ICT
Transnational SIMs enable IoT’s potential in Africa

Peter Walsh 10 Jun 2024

Hospitality Industry Think Tank set to propel SA tourism forward
Tourism & Travel
Hospitality Industry Think Tank set to propel SA tourism forward

6 Jun 2024

First board produced at PG Bison's new Mkhondo MDF Line
Construction & Engineering
First board produced at PG Bison's new Mkhondo MDF Line

Issued by PG Bison 4 Jun 2024

How Air France is leveraging generative AI for next-gen customer service
Tourism & Travel
How Air France is leveraging generative AI for next-gen customer service

4 Jun 2024

Understand what customers value, rather than price
Retail
Understand what customers value, rather than price

Warren Hawkins 4 Jun 2024

Freedom of Movement internship opportunity launched for Youth Month
Education
Freedom of Movement internship opportunity launched for Youth Month

4 Jun 2024

Food Lover’s Market opens at Castle Gate Lifestyle Centre
Retail
Food Lover’s Market opens at Castle Gate Lifestyle Centre

3 Jun 2024

Source: Supplied. African Bank chief executive officer, Kennedy Bungane.
Finance
Africanbank posts a R203m profit with a 38% increase in active customer numbers

30 May 2024

Motor Industry Workshop Association secures R23.5m for short skills training project
Automotive
Motor Industry Workshop Association secures R23.5m for short skills training project

28 May 2024

Zara's reopens flagship store at Gateway Theatre of Shopping
Retail
Zara's reopens flagship store at Gateway Theatre of Shopping

28 May 2024

Pick n Pay reveals strategy to restore its business
Retail
Pick n Pay reveals strategy to restore its business

27 May 2024

TNPA's Captain Dubeko elected president of African Harbour Masters' Committee
Logistics & Transport
TNPA's Captain Dubeko elected president of African Harbour Masters' Committee

27 May 2024

Source: © News24 https://www.news24.com/ News24]] MTN is the continent's most valuable brand
Marketing & Media
MTN tops Brand Finance Africa 200 2024 rankings

27 May 2024

From a nice-to-have to a need-to-have – South Africa’s 17-year business coaching evolution
HR & Management
From a nice-to-have to a need-to-have – South Africa’s 17-year business coaching evolution

Issued by ActionCOACH SA Business Coaching 27 May 2024

Ryan Falkenberg
Retail
A clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Understanding marketing vs. advertising: Why businesses need both
Marketing & Media
Understanding marketing vs. advertising: Why businesses need both

Issued by AAA School of Advertising 24 May 2024

Building customer trust through personalised, integrated logistics solutions
Logistics & Transport
Building customer trust through personalised, integrated logistics solutions

Issued by Unitrans 22 May 2024

Burger King unveils How We Serve a King campaign, emphasising customer satisfaction
Retail
Burger King unveils How We Serve a King campaign, emphasising customer satisfaction

Issued by Burger King 22 May 2024

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