Customer centric | Bizcommunity

Customer centric | Bizcommunity

News

Ride-hailing safety: a collaborative effort needed to build a secure future

Transport

Ride-hailing safety: a collaborative effort needed to build a secure future

Lerato Motsoeneng 24 Mar 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Sales

Old Mutual Retail Mass Market celebrates excellence and inspires growth at 2025 Kick-Off Conferences

Issued by Old Mutual 20 Mar 2025

Source: © 123rf Ogilvy One’s global CTO Ravi Pal will present a virtual session at Adobe Summit 2025 in Las Vegas from today, Monday, 17 March to Thursday, 20 March on strategies for future-proofing AI and delivering customer-centric growth

Artificial Intelligence

Ogilvy One CTO Ravi Pal: Strategies for future-proofing AI and delivering customer-centric growth

17 Mar 2025

The Southern African Institute of Welding (SAIW) has unveiled a strategic renewal plan to elevate the quality of skills training, expand service offerings, and modernise operations (Image supplied)

Science & Engineering

SAIW's strategic renewal plan to elevate skilled artisan status, NECSA partnership reinforced

12 Mar 2025

Source: Supplied. Dr. Ricardo Baptista Leite, CEO: HealthAI.

Healthcare

The rise of AI in LMICs: A new era for global healthcare

Ricardo Baptista Leite 17 Mar 2025

Business 101: 5 ways to fall back in love with your business

SMEs

Business 101: 5 ways to fall back in love with your business

Jeremy Lang, Issued by Business Partners Limited 11 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Risky business: 5 strategies for SMEs to build resilience in 2025

SMEs

Risky business: 5 strategies for SMEs to build resilience in 2025

Megan Dedekind, Issued by Business Partners Limited 4 Mar 2025

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Telecoms & Networks

Seacom and Q-Kon partner to improve low-earth-orbit satellite connectivity in South Africa

Issued by Stone 25 Feb 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Navigating global regulations to enhance BPO data governance

Services

Navigating global regulations to enhance BPO data governance

Christopher Lawson, Cobus Pretorius and Niko Mastropaolo 19 Feb 2025

CCBSA announces new leadership appointments

Retail

CCBSA announces new leadership appointments

17 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Ricci Birchfield is the new head of marketing at Audi SA. Source: Supplied

Marketing

Audi SA appoints Ricci Birchfield as new head of marketing, product and PR

3 Feb 2025

Last quarter of 2024 saw a double win for The Body Shop

Health & Beauty

Last quarter of 2024 saw a double win for The Body Shop

Issued by The Body Shop 31 Jan 2025

Why 2025 will redefine loyalty programmes with personalisation at the core

CRM, CX, UX

Why 2025 will redefine loyalty programmes with personalisation at the core

Gordon Wilson 31 Jan 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

CRM, CX, UX

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Trends

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Kirby Gordon 21 Jan 2025

Absa announces proud banking partnership with Betway SA20

Banking

Absa announces proud banking partnership with Betway SA20

Issued by OnPoint PR 7 Jan 2025

Ifeoma Jibunoh the chief marketing officer at Cassava Technologies examines the role of curiosity in marketing (Image supplied)

Marketing

3 key considerations in harnessing curiosity in marketing

Ifeoma Jibunoh 11 Dec 2024

Wealth Refinery: Transforming insurance and investment solutions in South Africa

Insurance & Actuarial

Wealth Refinery: Transforming insurance and investment solutions in South Africa

Issued by eQvest 10 Dec 2024

Image source: tomwang –

Talent Acquisition

Can you really afford to not vet your seasonal staff?

Jennifer Barkhuizen 11 Dec 2024

Pat Gelsinger displays wafers that represents Intel's four nodes in five years process strategy launched under his leadership at the Intel Foundry Direct Connect event in February 2024. Source: Intel

Technology

Intel CEO Pat Gelsinger bows out as crisis escalates

Lindsey Schutters 3 Dec 2024

Source: African Bank chief executive officer, Kennedy Bungane.

Banking

African Bank reports over half a billion profit as it expands offerings

26 Nov 2024

Digital transformation - shaping Mediamark for the future

Digital

Digital transformation - shaping Mediamark for the future

Wayne Bischoff, Issued by Mediamark 22 Nov 2024

Source: Supplied. John-Paul (JP) Okkers, African Bank's new Head: Digital Channel.

Banking

Digital transformation expert joins African Bank

22 Nov 2024

Digital Retail Africa 2025: Shaping the future of retail

Exhibitions & Events

Digital Retail Africa 2025: Shaping the future of retail

20 Nov 2024

Cassava Technologies CMO Ifeoma Jibunoh went from beers to broadband

Marketing

Cassava Technologies CMO Ifeoma Jibunoh went from beers to broadband

Lindsey Schutters 18 Nov 2024

Unlocking opportunities in South Africa's growing online grocery segment

Trends

Unlocking opportunities in South Africa's growing online grocery segment

6 Nov 2024

Coca-Cola Beverages Africa invests $50m in Namibia, boosting production capacity by 30%

Food & bev. services

Coca-Cola Beverages Africa invests $50m in Namibia, boosting production capacity by 30%

5 Nov 2024

The importance of agile rewards programmes during times of economic uncertainty

Banking & Finance

The importance of agile rewards programmes during times of economic uncertainty

Kgomotso Zaake 4 Nov 2024

Independent media agencies must box smartly in a competitive world

Media

Independent media agencies must box smartly in a competitive world

Issued by Advertising Media Forum 29 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

CRM

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Hospitality

Versatile hospitality qualifications fuel growing demand for graduates

Marna Swanepoel 22 Oct 2024

Union Credit: Empowering business growth with tailored financial solutions

Financial Services

Union Credit: Empowering business growth with tailored financial solutions

Issued by eQvest 7 Oct 2024

Netstar South Africa wins gold at the 2024 New Generation Awards for Most Innovative Corporate App

Mobile & Apps

Netstar South Africa wins gold at the 2024 New Generation Awards for Most Innovative Corporate App

Issued by The Nielsen Network 30 Sep 2024

Dunlop wins respected Ask Afrika Orange Index award, reinforcing commitment to customer excellence

Manufacturing & Parts

Dunlop wins respected Ask Afrika Orange Index award, reinforcing commitment to customer excellence

Issued by Dunlop Tyres SA 26 Sep 2024

How innovative payment solutions are shaping South Africa’s retail sector

Banking & Finance

How innovative payment solutions are shaping South Africa’s retail sector

Shaun Holley & Rory Bosman 30 Sep 2024

Legacy Lifestyle wins South African Loyalty Awards 'Best Programme of the Year' in Travel and Hospitality

CRM, CX, UX

Legacy Lifestyle wins South African Loyalty Awards 'Best Programme of the Year' in Travel and Hospitality

Issued by 1Africa Consulting 23 Sep 2024

Black Friday 2024: A guide for South African online retailers

E-commerce

Black Friday 2024: A guide for South African online retailers

Issued by TDMC 20 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

CRM

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

Why retailers should consider embedded finance

Banking & Finance

Why retailers should consider embedded finance

12 Sep 2024

Qatar Airways is leveraging AI in its new campaign. Source: Qatar Airways.

Artificial Intelligence

Qatar Airways' new AI campaign lets you star in your movie

6 Sep 2024

Source: Supplied. Marijke Coetzee, Vukile’s director of marketing and communications.

Property

How Vukile Property Fund attracts 220 million annual shopper visits

4 Sep 2024

Meridian Wine Merchants named SA's Top liquor Supplier

Food & bev. services

Meridian Wine Merchants named SA's Top liquor Supplier

2 Sep 2024

Toys R Us shows resilience despite SA's challenging retail decline

Retailers

Toys R Us shows resilience despite SA's challenging retail decline

27 Aug 2024