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ECD operators urged to participate in mass registration drive

Primary & Secondary Education

ECD operators urged to participate in mass registration drive

1 day

Markets & Investment

How can SA businesses maximise the benefits of a strong rand?

2 days

Minister Malatsi continues his crusade to streamline communications by taking on the emergency number situation.

Telecoms & Networks

Government moves to make 112 SA's single emergency number

Lindsey Schutters 5 Nov 2024

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

CRM

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

CRM

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

#CEMAfrica2024: A triumph in CX innovation

E-commerce

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Compatel Africa license takeover gets Icasa approval

Telecoms & Networks

Compatel Africa license takeover gets Icasa approval

Lindsey Schutters 29 Jul 2024

Customer Experience Africa Awards return for 2nd Edition

Retail

Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

CRM, CX, UX

The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.

Banking

Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

Marketing

AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Mithum Singh, chief services officer at CCI and the MD of CareerBox, Lizelle Strydom

Trends

#BizTrends2024: Lizelle Strydom and Mithum Singh talk digital adoption in the call centre

Lindsey Schutters 1 Feb 2024

Markets & Investment

Sars will tax you on overseas investments, but you can mitigate its impact

Harry Scherzer 25 Jan 2024

Ignition Group’s Lucy Engels speaks respect, diversity, and the role of HR in business

Management & Leadership

Ignition Group’s Lucy Engels speaks respect, diversity, and the role of HR in business

Issued by Ignition Group 8 Dec 2023

Time to save a buck – also on your medical aid

Medical Aid

Time to save a buck – also on your medical aid

Issued by Fedhealth Real Medical Aid 29 Nov 2023

IBM and AWS expand partnership to accelerate generative AI adoption in Africa

4th Industrial Revolution

IBM and AWS expand partnership to accelerate generative AI adoption in Africa

27 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?

Banking & Finance

How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

Retaining and growing customers in a tough economic climate

CRM

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

A guide to streamlining international payments for your import/export startup

How To Start Up

A guide to streamlining international payments for your import/export startup

Harry Scherzer 9 Nov 2023

Robert Joubert, CEO of Boomerang SA

Technology

Taking a human-centric approach to bringing AI into the call centre

Robert Joubert 8 Nov 2023

3 things virtual agents can tell you about your business

CRM

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Securing tomorrow's success: The investment in education

Education

Securing tomorrow's success: The investment in education

Lizelle Strydom 24 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?

CRM

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

M-commerce is changing how retailers engage with its customers

E-commerce

M-commerce is changing how retailers engage with its customers

Evan-Lee Courie 23 Oct 2023

The correct use of AI can bring value to your CX strategy

Technology

The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

Sudhir Juggernath named as CEO of TelCables South Africa

Telecoms & Networks

Sudhir Juggernath named as CEO of TelCables South Africa

11 Sep 2023

Parliament grills NSFAS over student funding failures

Bursaries, Scholarships & Finance

Parliament grills NSFAS over student funding failures

Marecia Damons 7 Sep 2023

Source: Supplied.

Banking

Nedbank redefines banking experience with innovative hybrid approach

31 Aug 2023

South African ISPs must do better. Source: 2H Media/Unsplash

Internet

South Africa's ISPs must do better

Richard Firth 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

CRM

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Bolt introduces in-app trip recording to boost safety

Transport

Bolt introduces in-app trip recording to boost safety

19 Jul 2023

#StartupMentoring: Innovo Networks founder Damian Michael shares entrepreneurial pearls of wisdom

How To Start Up

#StartupMentoring: Innovo Networks founder Damian Michael shares entrepreneurial pearls of wisdom

Imran Salie 8 Jun 2023

#Newsmaker: Builders VP Karen Ferrini on retail innovation and expansion

Retailers

#Newsmaker: Builders VP Karen Ferrini on retail innovation and expansion

Lauren Hartzenberg 21 Feb 2023

David Meintjes, CEO at Telviva. Source: Supplied

E-commerce

E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town

Office Property

Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town

Issued by Catchwords 24 Jan 2023

Source: Karen Ferrini, vice president, Builders. Source: Supplied

Retailers

Karen Ferrini named new Builders vice president

3 Feb 2023

Avesh Singh, vice president of global operations at TransUnion

Youth Employment

Are virtual BPO operations the answer to SA's unemployment crisis?

Avesh Singh 6 Dec 2022