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News

Minister Malatsi continues his crusade to streamline communications by taking on the emergency number situation.

Telecoms & Networks

Government moves to make 112 SA's single emergency number

Lindsey Schutters 5 hours

Administrative barriers stall access to critical legacy qualifications

Higher Education

Administrative barriers stall access to critical legacy qualifications

Roland Innes 24 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

More than 1,200 entries were received from journalists around the country as they shared examples of their best work from the past year. Source: Supplied.

Media

Gauteng regional winners for the 2024 Vodacom Journalist of the Year Awards announced

11 Oct 2024

Source: Reuters

Agriculture

Black South African olive oil producer calls for more state support

Sisipho Skweyiya and Tannur Anders 3 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

City of Cape Town's Dial-a-Ride service gets some bold new changes

Public Transport

City of Cape Town's Dial-a-Ride service gets some bold new changes

27 Sep 2024

Consumer Law

Cell C to face tribunal in dispute over R11k roaming charge

26 Sep 2024

SA youth platform empowers 4 million young South Africans

Skills Development & Training

SA youth platform empowers 4 million young South Africans

25 Sep 2024

Advertising

Radio Ad campaign for Naked Insurance sparks controversy over weight loss play on words

Karabo Ledwaba 23 Sep 2024

Image source: Andriy Popov –

Labour Law & Unions

Importance of consensus in retrenchment consultation process

Amandla Makhongwana 10 Sep 2024

Sanlam's Life of Confidence campaign overcame the challenges in the financial services market by tapping into the power of digital marketing explains (left) Kirsten Fynn, business unit director at Incubeta and (right) Kelly Driscoll, head of demand generation at Sanlam (Images supplied. Production by Bizcommunity)

Artificial Intelligence

Lessons in digital marketing from Sanlam’s Life of Confidence campaign

4 Sep 2024

Source: Supplied. Carrie Peter, managing director at Impression Signatures.

Banking

How digital signatures drive security, certainty, loyalty in banking

5 Sep 2024

Source: Supplied. Nita Morgan is the Country Manager for Foundever South Africa.

Finance

Companies can do much more to empower women

Nita Morgan 29 Aug 2024

Netwerk24’s new decade: From the editor

Media

Netwerk24’s new decade: From the editor

Henriëtte Loubser, Issued by Media24 22 Aug 2024

Vodacom, Unisa launch call centre to boost youth jobs, SME growth

Higher Education

Vodacom, Unisa launch call centre to boost youth jobs, SME growth

15 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

AI can drive the future of customer service

Technology

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

How local digital agency used its paid media intellect to boost SA's NSRI's coffers

ESG

How local digital agency used its paid media intellect to boost SA's NSRI's coffers

Issued by TDMC 23 Jul 2024

FMCG

Woolies keeps number 1 spot in SA Retail Sentiment Index

18 Jul 2024

Where South African banks are underperforming: AI-powered robo-advisory

Fintech

Where South African banks are underperforming: AI-powered robo-advisory

Shaun McEwan, Issued by Sauce Advertising 16 Jul 2024

702 and CapeTalk unveil 2024 Nedbank Business Ignite winners

Media

702 and CapeTalk unveil 2024 Nedbank Business Ignite winners

Issued by Primedia Broadcasting 16 Jul 2024

Some SRD grant beneficiaries with green ID books have been struggling to access their R370-per-month grant due to a new identity verification process. Archive photo: Mosima Rafapa / GroundUp

Health & Welfare

Here’s why people with green ID books are struggling with Sassa’s new verification process

Marecia Damons 27 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

Services

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

(Image supplied) Naked’s recent Lose Wait campaign featured Rugby World Cup winner Ox Nché

Advertising

Naked's tongue-in-cheek Lose Wait showcases modern insurance

10 Jun 2024

Health & Welfare

Buffalo City search and rescue operations continue

4 Jun 2024

Learn and win with Children vs. Champions e-waste recycling campaign

Circular Economy & Waste Management

Learn and win with Children vs. Champions e-waste recycling campaign

16 May 2024

Supply chain: Finding opportunity in the weakest link

Supply Chain

Supply chain: Finding opportunity in the weakest link

Issued by The Publicity Workshop 25 Apr 2024

Nzimande appoints new NSFAS administrator, addresses other matters

Bursaries, Scholarships & Finance

Nzimande appoints new NSFAS administrator, addresses other matters

15 Apr 2024

Dipula and REO’s innovative approach to tenant installation

Office Property

Dipula and REO’s innovative approach to tenant installation

Issued by Catchwords 12 Mar 2024

Source: Supplied. Kwaku Debra, expert at Partners in Performance.

Banking

South Africa’s banks need to get better at cost controls

11 Mar 2024

R22m allocated to support KZN spaza shops and general dealers

SMEs

R22m allocated to support KZN spaza shops and general dealers

21 Feb 2024

Reboost keeps rising with new TVC

Advertising

Reboost keeps rising with new TVC

Issued by Hellosquare 9 Feb 2024

New store, pick, pack and deliver warehouse in Cape Town

Supply Chain

New store, pick, pack and deliver warehouse in Cape Town

Issued by M24 Logistics 8 Feb 2024

Mithum Singh, chief services officer at CCI and the MD of CareerBox, Lizelle Strydom

Trends

#BizTrends2024: Lizelle Strydom and Mithum Singh talk digital adoption in the call centre

Lindsey Schutters 1 Feb 2024

Markets & Investment

Sars will tax you on overseas investments, but you can mitigate its impact

Harry Scherzer 25 Jan 2024

SABC launches Matric results service

Primary & Secondary Education

SABC launches Matric results service

14 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

CRM, CX, UX

Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source: Alexas_Fotos via

Railway

Prasa’s long distance trains resumes service

4 Dec 2023

African tech earns international award in Berlin

CRM, CX, UX

African tech earns international award in Berlin

Issued by Helm 1 Dec 2023

Image supplied. Naked’s On Hold Yoga digital campaign takes a humorous look at the frustrations of waiting on hold for a call centre agent

Advertising

#BehindtheCampaign: Naked’s On Hold Yoga digital campaign

Danette Breitenbach 22 Nov 2023

Robert Joubert, CEO of Boomerang SA

Technology

Taking a human-centric approach to bringing AI into the call centre

Robert Joubert 8 Nov 2023

3 things virtual agents can tell you about your business

CRM

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).

Mixed-Use Property

Resilient Claremont CBD poised for further investment and growth

27 Oct 2023

Nicol Myburgh, HCM business unit head, CRS Technologies. Source: Supplied

HR & Management

Why performance reviews are outdated and how to replace them

3 Oct 2023