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Customer experience | Bizcommunity

News

Shift to omnichannel payments in retail to drive efficiencies and enhance CX
Retail
Shift to omnichannel payments in retail to drive efficiencies and enhance CX

Quintin van der Linde & Don Lange 3 days

Family and home at the heart of LG’s latest campaign “Life’s Good When You Get More Care”
Marketing & Media
Family and home at the heart of LG’s latest campaign “Life’s Good When You Get More Care”

Issued by LG 3 days

Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit
Retail
6 key imperatives for consumer companies to shrink their consumer trust deficit

18 Jul 2024

A marketer’s guide to creating clarity in chaos
Marketing & Media
A marketer’s guide to creating clarity in chaos

Nomonde Keswa, Issued by Delta Victor Bravo 17 Jul 2024

MakeReign secures 21 finalists at the 2024 Bookmark Awards
Marketing & Media
MakeReign secures 21 finalists at the 2024 Bookmark Awards

Issued by MakeReign 16 Jul 2024

Source: © LinkedIn Spar South Africa with Delivery Ka Speed SA as a last-mile delivery partner
Retail
Township delivery services drive socio-economic advantages

16 Jul 2024

(Image supplied)
Marketing & Media
All the IAB 2024 Bookmark Awards' finalists

12 Jul 2024

AI-powered innovation set to boost Africa's retail sector
Retail
AI-powered innovation set to boost Africa's retail sector

Blessed Hwaire 9 Jul 2024

Mastering effective communication in small business is the key to success
Entrepreneurship
Mastering effective communication in small business is the key to success

Denise Maré, Issued by SAICA 9 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands
Marketing & Media
Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Under Armour opens 19th store in SA at Pavilion Mall, Westville, Durban
Retail
Under Armour opens 19th store in SA at Pavilion Mall, Westville, Durban

9 Jul 2024

Kantar’s Mzansi Consumer Barometer 2024
Marketing & Media
Kantar’s Mzansi Consumer Barometer 2024

Issued by Kantar 2 Jul 2024

IHG Hotels & Resorts brings InterContinental luxury to Cape Town with Table Bay redevelopment
Tourism & Travel
IHG Hotels & Resorts brings InterContinental luxury to Cape Town with Table Bay redevelopment

1 Jul 2024

AI campaigns to humour-driven engagement. Where are we going?
Marketing & Media
AI campaigns to humour-driven engagement. Where are we going?

Issued by AAA School of Advertising 1 Jul 2024

Travel trends in South Africa: Navigating sales-specific insights
Tourism & Travel
Travel trends in South Africa: Navigating sales-specific insights

Andy Woods-Ballard 28 Jun 2024

Complainants get R386m back in insurance payouts
Finance
Complainants get R386m back in insurance payouts

Issued by Bullion PR & Communication 1 Jul 2024

Revolutionising retail in South Africa through gamification
Retail
Revolutionising retail in South Africa through gamification

Rakhee Naik, Issued by KLA 27 Jun 2024

Source: Supplied. Mike Bryer, chief executive officer at Zapper (formerly head of digital platforms at Standard Bank group.)
Finance
Why QR codes are leading the charge

Mike Bryer 26 Jun 2024

Incentive schemes must balance CX and compliance
Retail
Incentive schemes must balance CX and compliance

25 Jun 2024

Andrew Egan, Africa regional sales director at Infobip, with Stephan Naudé, operations manager at Ship Logic. As Infobip’s first RCS client in South Africa, Ship Logic is entering a new chapter in its technology journey.
ICT
Infobip partners with Bob Group for first RCS implementation in SA

25 Jun 2024

Emerging Marketing Talent Contest - Call for participation. Apply now!
Marketing & Media
Emerging Marketing Talent Contest - Call for participation. Apply now!

Issued by Credipple 24 Jun 2024

Loyalty programmes: The move to digital engagement
Retail
Loyalty programmes: The move to digital engagement

Len Lubbe 24 Jun 2024

How to handle customer complaints
Retail
How to handle customer complaints

21 Jun 2024

That's a wrap for Africa’s Big 7 2024
Retail
That's a wrap for Africa’s Big 7 2024

21 Jun 2024

5 things Temu can teach e-commerce businesses
Retail
5 things Temu can teach e-commerce businesses

Issued by TDMC 20 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
ICT
BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Paycorp champions financial inclusion in South Africa with SARB designation and Visa & MasterCard principal membership
Finance
Paycorp champions financial inclusion in South Africa with SARB designation and Visa & MasterCard principal membership

Issued by Paycorp Group 22 Aug 2023

Customer Experience Africa Awards return for 2nd Edition
Retail
Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

Source:
Finance
International money transfers: How SA’s exchange controls affect (and protect) them

21 Jun 2024

Source: Supplied. Jonathan Sinden, L2D chief operations officer.
Property
Liberty Two Degrees' retail assets sustain strong operational performance

12 Jun 2024

Apple is the world’s first trillion dollar brand in the 2024 Kantar BrandZ Most Valuable Global Brands
Marketing & Media
Apple is the world’s first trillion dollar brand in the 2024 Kantar BrandZ Most Valuable Global Brands

Issued by Kantar 12 Jun 2024

Yda van Gass, chief executive of planning at Ackermans, on how the clothing retail industry is evolving
Retail
Yda van Gass, chief executive of planning at Ackermans, on how the clothing retail industry is evolving

12 Jun 2024

Retailer’s guide on how to shift from multichannel to omnichannel payment experiences
Retail
Retailer’s guide on how to shift from multichannel to omnichannel payment experiences

Gary Bowers & Shaun Shehab 11 Jun 2024

(Image supplied) Naked’s recent Lose Wait campaign featured Rugby World Cup winner Ox Nché
Marketing & Media
Naked's tongue-in-cheek Lose Wait showcases modern insurance

10 Jun 2024

Tunnel vision of funnel vision?
HR & Management
Tunnel vision of funnel vision?

Issued by icandi CQ 7 Jun 2024

‘Packageless’ products can reduce plastic waste and increase sales
Retail
‘Packageless’ products can reduce plastic waste and increase sales

6 Jun 2024

Source: Supplied. Vincent Valéran, the head of insurance at Cim Finance.
Finance
Cim Finance enhances insurance system using Root platform

5 Jun 2024

How Air France is leveraging generative AI for next-gen customer service
Tourism & Travel
How Air France is leveraging generative AI for next-gen customer service

4 Jun 2024

To reach your audience’s heart, speak their language
Marketing & Media
To reach your audience’s heart, speak their language

Amber Sambo 3 Jun 2024

Source: GITEX Africa. Dubai Internet City spotlights power of collaborative innovation to accelerate global AI-led tech transformation.
Property
Dubai Internet City highlights collaborative innovation for global AI transformation

3 Jun 2024

Empowering Africa through technology: Insights from Sentech Africa Tech Week 2024
Marketing & Media
Empowering Africa through technology: Insights from Sentech Africa Tech Week 2024

Issued by Topco Media 31 May 2024

The future of Africa's automotive industry: Key insights and trends
Automotive
The future of Africa's automotive industry: Key insights and trends

Issued by Dentsu 28 May 2024

Source:
Marketing & Media
Salesforce report: 85% of South African marketers use AI

28 May 2024

Ryan Falkenberg
Retail
A clever way to improve service delivery

Ryan Falkenberg 24 May 2024

Understanding marketing vs. advertising: Why businesses need both
Marketing & Media
Understanding marketing vs. advertising: Why businesses need both

Issued by AAA School of Advertising 24 May 2024

Digitisation is vital to ensure resilient supply chains. Here's why...
Retail
Digitisation is vital to ensure resilient supply chains. Here's why...

Bobby Madhav 24 May 2024

Building customer trust through personalised, integrated logistics solutions
Logistics & Transport
Building customer trust through personalised, integrated logistics solutions

Issued by Unitrans 22 May 2024

Levergy has won Gold at the MENA region Warc Awards.
Marketing & Media
Levergy and Telkom's #StandTall campaign wins Gold at MENA Warc Awards

22 May 2024

Source:
Marketing & Media
The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

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