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SA's township economy: where e-commerce meets opportunity and challenge

E-commerce

SA's township economy: where e-commerce meets opportunity and challenge

31 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

CRM

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Why empathy is redefining customer experience in a digital world

CRM

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

Rogerwilco achieves B Corp certification

CRM, CX, UX

Rogerwilco achieves B Corp certification

Issued by Rogerwilco 21 Oct 2024

Using data to revolutionise customer experiences

Technology

Using data to revolutionise customer experiences

21 Oct 2024

How to simplify customer interactions for happier, more loyal customers

CRM

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

The crucial role of last-mile delivery in customer satisfaction

E-commerce

The crucial role of last-mile delivery in customer satisfaction

10 Oct 2024

Branding

Silverbullet marks 1 year of enhancing brand experiences

Issued by Silverbullet 9 Oct 2024

Now is the time for retailers to prepare for the peak shopping season

Retail

Now is the time for retailers to prepare for the peak shopping season

2 Oct 2024

FNB triumphs as Best Digital Bank again, according to Human8’s SITEisfaction 2024

Banking

FNB triumphs as Best Digital Bank again, according to Human8’s SITEisfaction 2024

Issued by Human8 26 Sep 2024

Inaugural South Africa Customer Experience Awards launches, calls for entries

CRM

Inaugural South Africa Customer Experience Awards launches, calls for entries

12 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

Advertising

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

CRM, CX, UX

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Issued by Rogerwilco 9 Sep 2024

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Research

2024 Customer Experience Report: Key insights on SA businesses and consumer interactions

Issued by Rogerwilco 3 Sep 2024

Michael's take on the local industry and its products

Launches & Reviews

Michael's take on the local industry and its products

Issued by CHANGECARS 2 Sep 2024

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

CRM, CX, UX

Discovery takes first 2 places on Ask Afrika Orange Index winners podium

Issued by Ask Afrika 29 Aug 2024

Source: Supplied. Nita Morgan is the Country Manager for Foundever South Africa.

Finance

Companies can do much more to empower women

Nita Morgan 29 Aug 2024

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

CRM, CX, UX

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

Issued by Ask Afrika 23 Aug 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

CRM, CX, UX

Wavemaker launches brand diagnostic tool

Issued by Wavemaker 22 Aug 2024

Source: © 123rf Trust has never mattered in business more than it does today, yet price-based shopping is driving customer behaviour

CRM, CX, UX

3 ways to combat AI-generated fake content and build brand trust

Charlie Stewart 19 Aug 2024

#CEMAfrica2024: A triumph in CX innovation

E-commerce

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

Register for the CMO Summit, free tickets available to Biz readers

Events & Conferencing

Register for the CMO Summit, free tickets available to Biz readers

Issued by Bizcommunity.com 13 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

Speedy problem resolution, the biggest driver of CX quality

Marketing

Speedy problem resolution, the biggest driver of CX quality

Issued by Semaphore Communications 7 Aug 2024

Source: © 123rf Peer reviews continue to gain momentum as a key source of information when making purchase decisions

CRM, CX, UX

Part 2: Peer reviews more important for purchase decisions than company information

31 Jul 2024

Source: © 123rf Part 1 of the South African Customer Experience Report discusses the giant disconnect between businesses and consumers

CRM, CX, UX

Part 1: South African Customer Experience Report - The giant disconnect

30 Jul 2024

AI can drive the future of customer service

Technology

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Banking

Discovery Bank takes gold at the Ask Afrika Brand Index 2024

Issued by Ask Afrika 23 Jul 2024

Reinventing stores redefines the retail strategy

Retailers

Reinventing stores redefines the retail strategy

Lauren Samaai 23 Jul 2024

Shift to omnichannel payments in retail to drive efficiencies and enhance CX

Banking & Finance

Shift to omnichannel payments in retail to drive efficiencies and enhance CX

Quintin van der Linde & Don Lange 19 Jul 2024

Rogerwilco announces senior appointments

Digital

Rogerwilco announces senior appointments

Issued by Rogerwilco 4 Jul 2024

Incentive schemes must balance CX and compliance

Banking & Finance

Incentive schemes must balance CX and compliance

25 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

Services

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Customer Experience Africa Awards return for 2nd Edition

Retail

Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

To reach your audience’s heart, speak their language

Marketing

To reach your audience’s heart, speak their language

Amber Sambo 3 Jun 2024

Source: © Ekonomist The MMA SA is launching the inaugural sub-Saharan Africa Smarties (SSA Smarties) this year, expanding into key markets like Kenya and Nigeria

Marketing

MMA SA launches inaugural sub-Saharan Africa Smarties in Kenya and Nigeria

24 May 2024

CRM, CX, UX

The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

Is ChatGPT a better writer than me?

CRM, CX, UX

Is ChatGPT a better writer than me?

Cayley Jones, Issued by Helm 15 May 2024

Helm wins collaboration partner of the year at 2024 ICT Awards

Technology

Helm wins collaboration partner of the year at 2024 ICT Awards

Issued by Helm 7 May 2024

A revolution in retail marketing

Retail Marketing

A revolution in retail marketing

Issued by Smart Media 30 Apr 2024

REVIEW: Is the Ford Puma worth its price tag?

Launches & Reviews

REVIEW: Is the Ford Puma worth its price tag?

Imran Salie 26 Apr 2024

Don't sleep on the untapped power of community radio

Radio & Audio

Don't sleep on the untapped power of community radio

Issued by Motherland OMNi 25 Apr 2024

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Digital

Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

Image supplied. Yonder claimed the coveted title of Agency of the Year at the MMA Sa Smarties Awards last night

Marketing

Pep, Yonder and Flow Communications take top spots at MMA SA Smarties Awards

12 Apr 2024

Jasco announced a continuation of its partnership with Five9 to improve customer experiences in South Africa

Services

Jasco announced a continuation of its partnership with Five9 to improve customer experiences in South Africa

Issued by Ambani Reputation Management 10 Apr 2024

Reaching the township shopper where they shop

Marketing

Reaching the township shopper where they shop

Issued by Brandright 10 Apr 2024