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1996 - Quality Assessor / Specialist / Facilitator
to Leading contact centres including Multichoice, Naspers,
2004 Eskom, Teletech BPO, 112 Emergency Services
2006 - Senior Quality Audit Administrator
Allan Gray Long Term Investments
2008 - Self Employed (Management Consulting)
FMCG, Retail, Manufacturing, Human Resources, Training
2010 - Business Analyst / Systems Developer
Old Mutual
2011 - Quality Assurance Supervisor
Teleperformance BPO
2013 - Service Improvement Manager
Serco Global Services BPO
2015 - Head of Customer Experience & UK Financial Services QA
Webhelp BPO
2017 - General Manager, Quality Assurance
Innovation Group, Business Services (offshoring US, UK, GER, AUS)