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Show profile Hide profileDigital Solutions Group:
°Resolved 46+ chats per day and appropriately escalated relevant issues.
°Handled 5 chats at a time and achieved the 30-second first response time on all chats.
°Maintained a customer satisfaction rate of 95%+ by giving customers a positive live chat experience.
°Reached 23% in customer retention through social media engagement.
°Exceeded 100% lead generation.
Multichoice:
°Managed Twitter and Facebook queries through Freshdesk and achieved a customer satisfaction rate of 95%+.
°Called clients, resolved and escalated queries and successfully maintained customer retention through social media engagement.
°Created new accounts and successfully managed existing ones.
°Pitched new products and services to customers and Exceeded 100% lead generation.
Quickfin Loans:
°Communicated with loan applicants to identify their financial needs and goals; provided benecial financial advice and knowledge on different loan options.
°Reviewed applications, Analyzed clients' creditworthiness, and developed contracts and agreements ensuring that all loans were properly documented.
Digital Solutions Group:
°Resolved 46+ chats per day and appropriately escalated relevant issues.
°Handled 5 chats at a time and achieved the 30-second first response time on all chats.
°Maintained a customer satisfaction rate of 95%+ by giving customers a positive live chat experience.
°Reached 23% in customer retention through social media engagement.
°Exceeded 100% lead generation.
Multichoice:
°Managed Twitter and Facebook queries through Freshdesk and achieved a customer satisfaction rate of 95%+.
°Called clients, resolved and escalated queries and successfully maintained customer retention through social media engagement.
°Created new accounts and successfully managed existing ones.
°Pitched new products and services to customers and Exceeded 100% lead generation.
Quickfin Loans:
°Communicated with loan applicants to identify their financial needs and goals; provided benecial financial advice and knowledge on different loan options.
°Reviewed applications, Analyzed clients' creditworthiness, and developed contracts and agreements ensuring that all loans were properly documented.
