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×Nonjongo Halam
I am a 28 year old ambitious female who is prepared to achieve the desired goals of the job description. I am a hard worker, goal oriented individual who is looking to enhance my skills and knowledge. I like to interact with other people and adapt easily to different kinds of environment. I have good communication and telephone skills. I have developed my desire in the IT (Information Technology) and in Banking industry to empower more knowledge.
Show profile Hide profile01 March 2018 -to 18 February 2019: learner -Outbound Consultant (Loans) at Standard Bank
• Payment enquiries - calling customers who are overdue on payments on their accounts.
• Problem resolution - make calls to customers who have previously indicated a need for help with technical problems.
• Accounts inquiries-make calls to customers when changes have been made on their accounts or with their products. If a product recall has been issued for a product, ie outbound reps may call all customers they know have purchased the product to alert them about what to do
• Making calls to customers who have questions or concerns related to their purchase experience or product use and when problems arise on customer accounts.
• Typing notes regarding what the customer is saying for future referencing
• Greet clients over the phone and explain the purpose of calling
• Listen carefully to clients and make notes of information both mentally and actually
• Ask questions to determine nature of problem or query
• Provide clients with information asked for
• Verify clients by asking predefined date of birth, name and passcode questions
• Provide clients with information once verification has been established
• Assist clients through online and phone banking problems
• Instruct clients about security concerns regarding their accounts and online transactions
• Provide clients with information on account status and check / instrument clearance
04 February 2013 - to 27 February 2015: Receptionist, Switcboard Operator, Sales Consultant at Ntingamagcina (pty) ltd
• Greet clients, visitors and guests as they enter into office
• Provide information regarding products or services of the company
• Answer enquiries regarding services and availability of the personnel
• Schedule, reschedule and cancel appointments
• Answer telephone calls and transfer calls to the appropriate person
• Provide information to callers over the telephone
• Respond to emails and office correspondence
• Update employee attendance and visitors' records
• Assist visitors in filling out forms
• Perform basic bookkeeping and record keeping duties
• Update shift diaries and report maintenance issues
• Perform light maintenance on equipment
• Perform data entry and filing activities
• Keep work area clean and tidy on a constant basis
• Sort and distribute incoming mail
• Assist in resolving clients' issues and complaints
• Order supplies and equipment when required
• Operating cash registers
• Increasing in store sales
• Maintaining sales floor appearance and displays
01 March 2018 -to 18 February 2019: learner -Outbound Consultant (Loans) at Standard Bank
• Payment enquiries - calling customers who are overdue on payments on their accounts.
• Problem resolution - make calls to customers who have previously indicated a need for help with technical problems.
• Accounts inquiries-make calls to customers when changes have been made on their accounts or with their products. If a product recall has been issued for a product, ie outbound reps may call all customers they know have purchased the product to alert them about what to do
• Making calls to customers who have questions or concerns related to their purchase experience or product use and when problems arise on customer accounts.
• Typing notes regarding what the customer is saying for future referencing
• Greet clients over the phone and explain the purpose of calling
• Listen carefully to clients and make notes of information both mentally and actually
• Ask questions to determine nature of problem or query
• Provide clients with information asked for
• Verify clients by asking predefined date of birth, name and passcode questions
• Provide clients with information once verification has been established
• Assist clients through online and phone banking problems
• Instruct clients about security concerns regarding their accounts and online transactions
• Provide clients with information on account status and check / instrument clearance
04 February 2013 - to 27 February 2015: Receptionist, Switcboard Operator, Sales Consultant at Ntingamagcina (pty) ltd
• Greet clients, visitors and guests as they enter into office
• Provide information regarding products or services of the company
• Answer enquiries regarding services and availability of the personnel
• Schedule, reschedule and cancel appointments
• Answer telephone calls and transfer calls to the appropriate person
• Provide information to callers over the telephone
• Respond to emails and office correspondence
• Update employee attendance and visitors' records
• Assist visitors in filling out forms
• Perform basic bookkeeping and record keeping duties
• Update shift diaries and report maintenance issues
• Perform light maintenance on equipment
• Perform data entry and filing activities
• Keep work area clean and tidy on a constant basis
• Sort and distribute incoming mail
• Assist in resolving clients' issues and complaints
• Order supplies and equipment when required
• Operating cash registers
• Increasing in store sales
• Maintaining sales floor appearance and displays
