Mornay Roberts-Lombard

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Professor Mornay Roberts-Lombard works in the department of marketing management at the University of Johannesburg.

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Finance

Exploring the inter-connectedness of commitment, delight, and loyalty in SA retail banking

Mornay Roberts-Lombard 21 Jan 2022

Customer satisfaction is not enough. Delight your customers!

CRM, CX, UX

Customer satisfaction is not enough. Delight your customers!

Mornay Roberts-Lombard 23 Apr 2019