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Marietha Quixley
Experienced Product Coordinator with a demonstrated history of working in the information technology and services industry. Skilled in Customer Service Management, User Experience, Investigative Reporting, Customer Relationship Management, and Mobile Applications. Strong program and project management professional. Documentation Writing (including training manuals)
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Show profile Hide profileProduct and Business Coordinator African Market • VIX VERIFY • Aug 2016 to Present
Office Management
Managed the Cape Town satellite office - this includes the day to day requirements, financial recon and petty cash, staff and HR functions, insurance, rental, internet and functions.
Team Management
Managed a team of 5 Java developers ensuring they deliver outstanding code on tight deadlines
Data Management
Created Confluence database of all our suppliers, both potential, in development and already integrated. Ensured this was user friendly for both management to track progress; sales to assess suitability for specific clients; and for technical staff as reference. This was kept updated in real time. Liaising with Data Sources globally to ascertain their compliance with local KYC and AML legislation; as well as suitability for our internal architecture. Project Managed all Data Source integration projects including maintenance projects.
Team lead for identifying and recruiting suitable talent for both Java and mobile development environments. Researching and headhunting talent. Continued assessments at predetermined intervals.
Customer Services and Sales
Presentations to potential clients of both mobile and web products in South Africa and Mozambique. Follow up and hand holding through the test account process. After sales service to ensure customer satisfaction
Client Services Manager • GRAPEVINE INTERACTIVE • Oct 2004 to Jul 2016
Staff Management
Responsible for recruiting Customer Service and Operational staff for contract and permanent positions. Managed and trained the Customer Service team. Quarterly KPI reviews of Customer Service Staff. Introduced & managed a monthly incentive system that reward staff for 'above and beyond' service excellence. Created and managed content on the company Wiki Customer Service including all customer service policies and procedures. Ensures high quality and consistent customer support guaranteeing that support services meet or exceed client service level agreements.
Reporting & Billing
Monthly Performance & Trend reports across all services including Key Account Reports highlighting service performance, trends and improvements. Revenue Share Monthly Reports. Validating messaging data for invoicing.
Project Management
Daily evaluation of all Operational Projects to prioritize according to the Grapevine company strategy. Managed competitions and campaigns from conception to disposal according to client deadlines.
Administrative Service Manager • SMARTCAST • Aug 2003 to Sept 2004
Recruited and managed office team. Database Management and Admin.
Temping • Kelly Girls / Quest Staffing • May 2002 to July 2003
Various administrative positions in Cape Town.
Wordstock Administrator • EXCLUSIVE BOOKS • Sept 1999 to April 2002
Managed book orders and stock electronically. Bookseller, daily financial recon. Bookseller Team Lead.
Administrator • CRAM INTERNATIONAL (London) • Oct 1997 to July 1999
Administrative duties including focus group management and presentations. Reception.
Administrator • WIRSAM SCIENTIFIC • Jan 1996 to May 1997
Administrative position.
Au Pair Eymer Family (Uelzen Germany) • Oct 1994 to Sept 1995
Taking care of a baby and toddler.
Product and Business Coordinator African Market • VIX VERIFY • Aug 2016 to Present
Office Management
Managed the Cape Town satellite office - this includes the day to day requirements, financial recon and petty cash, staff and HR functions, insurance, rental, internet and functions.
Team Management
Managed a team of 5 Java developers ensuring they deliver outstanding code on tight deadlines
Data Management
Created Confluence database of all our suppliers, both potential, in development and already integrated. Ensured this was user friendly for both management to track progress; sales to assess suitability for specific clients; and for technical staff as reference. This was kept updated in real time. Liaising with Data Sources globally to ascertain their compliance with local KYC and AML legislation; as well as suitability for our internal architecture. Project Managed all Data Source integration projects including maintenance projects.
Team lead for identifying and recruiting suitable talent for both Java and mobile development environments. Researching and headhunting talent. Continued assessments at predetermined intervals.
Customer Services and Sales
Presentations to potential clients of both mobile and web products in South Africa and Mozambique. Follow up and hand holding through the test account process. After sales service to ensure customer satisfaction
Client Services Manager • GRAPEVINE INTERACTIVE • Oct 2004 to Jul 2016
Staff Management
Responsible for recruiting Customer Service and Operational staff for contract and permanent positions. Managed and trained the Customer Service team. Quarterly KPI reviews of Customer Service Staff. Introduced & managed a monthly incentive system that reward staff for 'above and beyond' service excellence. Created and managed content on the company Wiki Customer Service including all customer service policies and procedures. Ensures high quality and consistent customer support guaranteeing that support services meet or exceed client service level agreements.
Reporting & Billing
Monthly Performance & Trend reports across all services including Key Account Reports highlighting service performance, trends and improvements. Revenue Share Monthly Reports. Validating messaging data for invoicing.
Project Management
Daily evaluation of all Operational Projects to prioritize according to the Grapevine company strategy. Managed competitions and campaigns from conception to disposal according to client deadlines.
Administrative Service Manager • SMARTCAST • Aug 2003 to Sept 2004
Recruited and managed office team. Database Management and Admin.
Temping • Kelly Girls / Quest Staffing • May 2002 to July 2003
Various administrative positions in Cape Town.
Wordstock Administrator • EXCLUSIVE BOOKS • Sept 1999 to April 2002
Managed book orders and stock electronically. Bookseller, daily financial recon. Bookseller Team Lead.
Administrator • CRAM INTERNATIONAL (London) • Oct 1997 to July 1999
Administrative duties including focus group management and presentations. Reception.
Administrator • WIRSAM SCIENTIFIC • Jan 1996 to May 1997
Administrative position.
Au Pair Eymer Family (Uelzen Germany) • Oct 1994 to Sept 1995
Taking care of a baby and toddler.
