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Show profile Hide profileI would like to bring my twenty plus years' experience and expertise that extends across both the Public and Private sectors to work for you.
From June 2011 until the end of December 2018, I worked for the Standard Bank Group as a Senior Manager for a period of seven years and six months. My last role within the group was as a Production (Run the Bank) Manager in the Transactional Products and Services business unit, which was one of the primary business units in the Corporate and Investment Banking division.
As the Production Manager, I was completely accountable for all processes, practices, and procedures as they related to the two Business Online applications, which were wholly developed, managed and maintained by the business unit and provided a significant contribution to overall group revenues.
Between 2012 and 2016, I was the Head Problem Management and then the Head of Incident and Problem Management for the Standard Bank Group. I was responsible for leading all aspects of the Incident and Problem Management functions globally across IT within Standard Bank.
Prior to moving back into the Private sector in 2011, I was the Chief Director for Information Communication Technology (ICT) Infrastructure and Operations working for the Office of the Government CIO (OGCIO) in the Department of Public Service and Administration (DPSA). As the Chief Director: ICT Infrastructure and Operations I was responsible for establishing and maintaining a Government-wide ICT programme office to ensure project reporting compliance. In addition, I was responsible for oversight of the State Information Technology Agency (SITA), led select E-Government programmes and was a member of the GITO Council.
Between 1997 and 2008, I was working for Siemens Business Services in South Africa. During my time at Siemens, I gained invaluable experience in the Information Technology Outsource and Services industry.
During my career at Siemens, I filled a variety of positions, which has included National Systems Operations Manager, wherein I was directly responsible for a team of fifty-six System and Senior System engineers who provided third level desktop and server support services to all of our clients. This included, but was not limited to maintaining an operating budget in excess of ZAR30 million per annum, preparation, and execution of staff training plans, in addition to coaching and mentoring. The role also required ensuring the successful completion of all projects undertaken by the members of my team.
With my last role in Siemens as a Service Delivery Manager, I was responsible for coordinating and planning the services provided by internal and third-party vendors to outsource contracts while being operationally responsible for the activities of up to eighty-six staff members geographically located throughout Southern Africa. This included adherence to ISO 9001 standards and all aspects of Service Delivery in accordance with ITIL principles of incident and problem management using Remedy as our call management tool. An important part of the post is to ensure effective service delivery within the contractually defined Service Levels.
I would like to bring my twenty plus years' experience and expertise that extends across both the Public and Private sectors to work for you.
From June 2011 until the end of December 2018, I worked for the Standard Bank Group as a Senior Manager for a period of seven years and six months. My last role within the group was as a Production (Run the Bank) Manager in the Transactional Products and Services business unit, which was one of the primary business units in the Corporate and Investment Banking division.
As the Production Manager, I was completely accountable for all processes, practices, and procedures as they related to the two Business Online applications, which were wholly developed, managed and maintained by the business unit and provided a significant contribution to overall group revenues.
Between 2012 and 2016, I was the Head Problem Management and then the Head of Incident and Problem Management for the Standard Bank Group. I was responsible for leading all aspects of the Incident and Problem Management functions globally across IT within Standard Bank.
Prior to moving back into the Private sector in 2011, I was the Chief Director for Information Communication Technology (ICT) Infrastructure and Operations working for the Office of the Government CIO (OGCIO) in the Department of Public Service and Administration (DPSA). As the Chief Director: ICT Infrastructure and Operations I was responsible for establishing and maintaining a Government-wide ICT programme office to ensure project reporting compliance. In addition, I was responsible for oversight of the State Information Technology Agency (SITA), led select E-Government programmes and was a member of the GITO Council.
Between 1997 and 2008, I was working for Siemens Business Services in South Africa. During my time at Siemens, I gained invaluable experience in the Information Technology Outsource and Services industry.
During my career at Siemens, I filled a variety of positions, which has included National Systems Operations Manager, wherein I was directly responsible for a team of fifty-six System and Senior System engineers who provided third level desktop and server support services to all of our clients. This included, but was not limited to maintaining an operating budget in excess of ZAR30 million per annum, preparation, and execution of staff training plans, in addition to coaching and mentoring. The role also required ensuring the successful completion of all projects undertaken by the members of my team.
With my last role in Siemens as a Service Delivery Manager, I was responsible for coordinating and planning the services provided by internal and third-party vendors to outsource contracts while being operationally responsible for the activities of up to eighty-six staff members geographically located throughout Southern Africa. This included adherence to ISO 9001 standards and all aspects of Service Delivery in accordance with ITIL principles of incident and problem management using Remedy as our call management tool. An important part of the post is to ensure effective service delivery within the contractually defined Service Levels.
