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Itumeleng Makhoana
Exceptional leader talented with project management skills, excellent in Microsoft Package, strong negotiation skills, deadline driven and attaining objectives through teamwork process. Technically-savvy with outstanding relationship building, training and presentation skills. Experienced in retail marketing professional with strong leadership. Meticulous, extremely good at juggling multiple tasks and working under pressure. Broad experience within the retail marketing industry where exposure came through various clients such as O.R.Tambo International Airport, Eastgate Shopping Centre, Golden Walk Shopping Centre and Westgate Shopping Centre.
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Show profile Hide profile10/06/2018 to 31/01/2019
Account Manager & Marketing Manager-Westgate Shopping Centre African Jewel Marketing (Pty) Ltd - Johannesburg , Gauteng
• Researched and customized service proposals for the client according to their marketing segment.
• Visited customer locations to determine needs, set up contracts and provide training.
• Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 95% success rate.
• Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.
• Set up contracts, negotiated rates and hammered out service terms.
• Maintained and organised a customer database of over 120 tenants in the
shopping centre .
• Developing and implementing marketing campaigns
• Maximising on tight budget to implement marketing campaigns that are on a
high standard
• Compiling monthly ROI reports
• Develop monthly tenant communication packs
• Develop monthly media packs
• Event Management
• Manage CSI campaigns, maintain relationships with sponsors and key
stakeholders
06/2012 to 07/2017
Retail Marketing Manager - O.R.Tambo International Airport Kwenda Marketing - Johannesburg, Gauteng
• Developing and implementing marketing campaigns for both Domestic and Duty Free Mall.
• Develop and maintain annual budget forecast
• Project manage various campaigns and events
• Perform reasonably check of ROI figures obtained from campaigns as per given
deadlines.
• Ensure that monthly reports are complete and reasonable to trends.
• Identify viable sites for marketing campaigns, follow-up and ensure safety
requirements, conduct monthly reviews, daily inspection of retail space and
service.
• Attend to 165 tenant queries monthly, convene tenant focus group meeting and
prepare monthly forecast.
• Assist in identification of business opportunity, budget management and ROI
explanation.
• Manage and copy-write monthly newsletters.
• Maintain internal and external relationships within O.R.Tambo International
Airport sphere.
• Manage digital media, bi-monthly retail magazine and secure, implement retail
PR strategies
• Attain sponsorships for relevant campaigns and maintain relationships with key
stakeholders.
09/2011 to 06/2012
Marketing Manager-Golden Walk Shopping Centre Complex Development - Johannesburg , Gauteng
• Manage Shopping Centre's Exhibition sales, monthly targets and budget forecast.
• Formulate campaigns and mall events.
• Conduct CSI strategy and events
• Reasonably check of turnover figures and reconciliation
• Monthly reports
• Implement PR campaigns
• Organise merchant forums and presentations
• Marketing budget management
• Monthly ROI reporting from events
• Prepared reports detailing project updates, performance information and ongoing
trends.
• Generated sponsorships with retailed and partnering entities to enhance
marketing objectives.
Assistant Marketing Manager-Eastgate Shopping Centre Complex Development - Johannesburg ,Gauteng
• Monthly tenant visits
• Implementing maketing strategies
• Events management for annual signature events • Manage and organise merchants forums
• Formulate tenant communique
• Budget management
• Assist with collection of quote and invoices
• Follow-up with payments from head office
Events and PR Intern
University of Johannesburg - Johannesburg , Gauteng
• Organising students exhibitions for surrounding schools in Gauteng and tours in other provinces
• Liaison with suppliers and various faculty departments and below the line media
10/06/2018 to 31/01/2019
Account Manager & Marketing Manager-Westgate Shopping Centre African Jewel Marketing (Pty) Ltd - Johannesburg , Gauteng
• Researched and customized service proposals for the client according to their marketing segment.
• Visited customer locations to determine needs, set up contracts and provide training.
• Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 95% success rate.
• Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%.
• Set up contracts, negotiated rates and hammered out service terms.
• Maintained and organised a customer database of over 120 tenants in the
shopping centre .
• Developing and implementing marketing campaigns
• Maximising on tight budget to implement marketing campaigns that are on a
high standard
• Compiling monthly ROI reports
• Develop monthly tenant communication packs
• Develop monthly media packs
• Event Management
• Manage CSI campaigns, maintain relationships with sponsors and key
stakeholders
06/2012 to 07/2017
Retail Marketing Manager - O.R.Tambo International Airport Kwenda Marketing - Johannesburg, Gauteng
• Developing and implementing marketing campaigns for both Domestic and Duty Free Mall.
• Develop and maintain annual budget forecast
• Project manage various campaigns and events
• Perform reasonably check of ROI figures obtained from campaigns as per given
deadlines.
• Ensure that monthly reports are complete and reasonable to trends.
• Identify viable sites for marketing campaigns, follow-up and ensure safety
requirements, conduct monthly reviews, daily inspection of retail space and
service.
• Attend to 165 tenant queries monthly, convene tenant focus group meeting and
prepare monthly forecast.
• Assist in identification of business opportunity, budget management and ROI
explanation.
• Manage and copy-write monthly newsletters.
• Maintain internal and external relationships within O.R.Tambo International
Airport sphere.
• Manage digital media, bi-monthly retail magazine and secure, implement retail
PR strategies
• Attain sponsorships for relevant campaigns and maintain relationships with key
stakeholders.
09/2011 to 06/2012
Marketing Manager-Golden Walk Shopping Centre Complex Development - Johannesburg , Gauteng
• Manage Shopping Centre's Exhibition sales, monthly targets and budget forecast.
• Formulate campaigns and mall events.
• Conduct CSI strategy and events
• Reasonably check of turnover figures and reconciliation
• Monthly reports
• Implement PR campaigns
• Organise merchant forums and presentations
• Marketing budget management
• Monthly ROI reporting from events
• Prepared reports detailing project updates, performance information and ongoing
trends.
• Generated sponsorships with retailed and partnering entities to enhance
marketing objectives.
Assistant Marketing Manager-Eastgate Shopping Centre Complex Development - Johannesburg ,Gauteng
• Monthly tenant visits
• Implementing maketing strategies
• Events management for annual signature events • Manage and organise merchants forums
• Formulate tenant communique
• Budget management
• Assist with collection of quote and invoices
• Follow-up with payments from head office
Events and PR Intern
University of Johannesburg - Johannesburg , Gauteng
• Organising students exhibitions for surrounding schools in Gauteng and tours in other provinces
• Liaison with suppliers and various faculty departments and below the line media
