Subscribe to daily business and company news across 19 industries
×
- Connect (Elrize Diedericks knows me)
- Colleague
- Weve done business together
- Weve worked together
- Met in person
- Interacted with online
- Classmate
- Friend
- Family
- Follow
Show profile Hide profileCompany: Radisson Blu Hotel
Year: October 2012-January 2016
Positions held:
?Switch board operator/ business centre co-ordinator
Using the opera system
Typing, emailing, filing, faxing, couriering, binding, photocopying, archiving of documents
Dealing with front office/ reception
Taking guests requests and transferring them to the correct departments
Taking all calls for staff members who are out of office and relaying the messages
Managing the business centre
Taking guests orders and transferring them to room service
Answering incoming calls
Placing outgoing calls
Directs calls from guests rooms, staff or departments through the switchboard
Receiving messages for guests and delivering it to their rooms
Log all wake-up call requests and performing wake-up call services
Provide information about hotel facilities and services to guests
Understand the telephone operator board or switch board system
Provide paging services to hotel guests and staff
Assists in reporting telephone equipment or other service complaints or problems
Company : WNS Global Services / British Gas
Year : January 2016- February 2018
Position Held : Customer Service Advisor
? Assist customers with day to day billing and metering queries
? Setting up payment plans for customers.
? Booking appointments when necessary for meters to be removed
? or read.
? Transferring calls to the relevant the departments.
? Promoting the companies products and services on call.
Company: IVTM Gearhouse Group
Year: 01 April 2018 - Currently Employed
POSITIONS HELD:
Sales Coordinator / Administration
Assist clients telephonically at the IVTM CTICC Office by taking event briefs or event information and implementing accordingly.
Collate all quotation requirements and information, draft, revise and distribute quotations accordingly, ensuring that turnaround times are strictly adhered to.
Scrutinise function sheets as supplied by the Cape Town International Convention Centre for information pertaining to quotations and services to be supplied by the onsite IVTM branch.
Enter all jobs on the function sheets into Hiretrack.
Regularly update the Events Calendar board to reflect all quoted, tentative and confirmed events.
Develop a schedule of events, in conjunction with the Operations Manager and Controller, using the function sheets supplied by the Cape Town International Convention Centre
Monitor incoming emails, faxes and other correspondence and reroute to appropriate personnel.
On receipt of written confirmation, advise the Technical Manager, change the equipment list and status level on the quotation from Quote through HP, Confirmed and Active and check price lock.
Prepare, distribute and file reports.
Maintain an orderly and logical filing system for reference purposes.
Type general letters and correspondence to clients/suppliers
Take minutes of meetings or notes on request.
Display communications from Inhouse Venue Technical Management in the on-site office
Daily Admin Tasks as per IVTM CTICC Admin Team Leader and Skills training sheet
Promote company values in all dealings with clients.
Assist management with any other duties as may be required.
Assisting the sales department when requested
Company: Radisson Blu Hotel
Year: October 2012-January 2016
Positions held:
?Switch board operator/ business centre co-ordinator
Using the opera system
Typing, emailing, filing, faxing, couriering, binding, photocopying, archiving of documents
Dealing with front office/ reception
Taking guests requests and transferring them to the correct departments
Taking all calls for staff members who are out of office and relaying the messages
Managing the business centre
Taking guests orders and transferring them to room service
Answering incoming calls
Placing outgoing calls
Directs calls from guests rooms, staff or departments through the switchboard
Receiving messages for guests and delivering it to their rooms
Log all wake-up call requests and performing wake-up call services
Provide information about hotel facilities and services to guests
Understand the telephone operator board or switch board system
Provide paging services to hotel guests and staff
Assists in reporting telephone equipment or other service complaints or problems
Company : WNS Global Services / British Gas
Year : January 2016- February 2018
Position Held : Customer Service Advisor
? Assist customers with day to day billing and metering queries
? Setting up payment plans for customers.
? Booking appointments when necessary for meters to be removed
? or read.
? Transferring calls to the relevant the departments.
? Promoting the companies products and services on call.
Company: IVTM Gearhouse Group
Year: 01 April 2018 - Currently Employed
POSITIONS HELD:
Sales Coordinator / Administration
Assist clients telephonically at the IVTM CTICC Office by taking event briefs or event information and implementing accordingly.
Collate all quotation requirements and information, draft, revise and distribute quotations accordingly, ensuring that turnaround times are strictly adhered to.
Scrutinise function sheets as supplied by the Cape Town International Convention Centre for information pertaining to quotations and services to be supplied by the onsite IVTM branch.
Enter all jobs on the function sheets into Hiretrack.
Regularly update the Events Calendar board to reflect all quoted, tentative and confirmed events.
Develop a schedule of events, in conjunction with the Operations Manager and Controller, using the function sheets supplied by the Cape Town International Convention Centre
Monitor incoming emails, faxes and other correspondence and reroute to appropriate personnel.
On receipt of written confirmation, advise the Technical Manager, change the equipment list and status level on the quotation from Quote through HP, Confirmed and Active and check price lock.
Prepare, distribute and file reports.
Maintain an orderly and logical filing system for reference purposes.
Type general letters and correspondence to clients/suppliers
Take minutes of meetings or notes on request.
Display communications from Inhouse Venue Technical Management in the on-site office
Daily Admin Tasks as per IVTM CTICC Admin Team Leader and Skills training sheet
Promote company values in all dealings with clients.
Assist management with any other duties as may be required.
Assisting the sales department when requested
