EMPLOYER: iConnect Telecoms
POSITION HELD: Helpdesk Technical Officer
KEY RESPONSIBILITIES:
Attended to Voice and Data technical queries, received technical drawings and requested for quotation from customer.
Knowledge on technical systems: VIBE, TeraTerm, WebApp, and IPTego technical Systems knowledge.
PERIOD OF EMPLOYMENT: January 2013 to April 2013
REASON FOR LEAVING: Contract work.
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EMPLOYER: ThyssenKrupp Materials Handling
POSITION HELD: Spare Parts Administrator - Spares & Services
KEY RESPONSIBILITIES: Was assistant to Sales Manager, provided technical drawings for QA and suppliers, captured into supplier excel base and balanced costing sheets in SAP,. Received technical drawings to request for spares from supplier, requested pricing of spares from suppliers and provided quotations to customers.
PERIOD EMPLOYED: May 2011 to April 2012
REASON FOR LEAVING: Contract work.
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EMPLOYER: MWEB Business
POSITION HELD: Account Manager - Direct Field Sales, eCommerce, Web Strategy & Facilitator.
KEY RESPONSIBILITIES:
Generated new business, maintained accurate forecast and activity lists/reports and trained clients on eCommerce systems.
Provided full VPN Network solution, Key Account Management, ensured accurate formulation and coordination of proposals.
Provided Business Solutions: Computer (Desktop and Server) Hardware and Software products.
PERIOD EMPLOYED: August 2008 to April 2011
REASON FOR LEAVING: Resigned.
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EMPLOYER: RCI (Resort Condominium International) POSITION HELD: Local Vacation Guide within Call Centre KEY RESPONSIBILITIES:
Resolved membership queries and generated new leads.
Cold called potential members, found suitable accommodation and ran with sales campaigns.
PERIOD EMPLOYED: January 2008 to July 2008
REASON FOR LEAVING: No potential for Growth.
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EMPLOYER: MWEB Business
POSITION HELD: Telesales Business Sales Consultant
KEY RESPONSIBILITIES:
Was responsible for the sale of ISP products and services within Inbound Call Centre namely Vodacom 3G, Telkom ADSL, iBurst, Local and International Domain name registration, Email solutions, and Website hosting packages.
Handled Incoming customer calls and took full ownership of their queries / requests and ensured efficient resolution of queries.
Facilitated liaison with various departments to resolve queries.
PERIOD EMPLOYED: July 2003 to December 2007
REASON FOR LEAVING: Retrenched.
EMPLOYER: iConnect Telecoms
POSITION HELD: Helpdesk Technical Officer
KEY RESPONSIBILITIES:
Attended to Voice and Data technical queries, received technical drawings and requested for quotation from customer.
Knowledge on technical systems: VIBE, TeraTerm, WebApp, and IPTego technical Systems knowledge.
PERIOD OF EMPLOYMENT: January 2013 to April 2013
REASON FOR LEAVING: Contract work.
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EMPLOYER: ThyssenKrupp Materials Handling
POSITION HELD: Spare Parts Administrator - Spares & Services
KEY RESPONSIBILITIES: Was assistant to Sales Manager, provided technical drawings for QA and suppliers, captured into supplier excel base and balanced costing sheets in SAP,. Received technical drawings to request for spares from supplier, requested pricing of spares from suppliers and provided quotations to customers.
PERIOD EMPLOYED: May 2011 to April 2012
REASON FOR LEAVING: Contract work.
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EMPLOYER: MWEB Business
POSITION HELD: Account Manager - Direct Field Sales, eCommerce, Web Strategy & Facilitator.
KEY RESPONSIBILITIES:
Generated new business, maintained accurate forecast and activity lists/reports and trained clients on eCommerce systems.
Provided full VPN Network solution, Key Account Management, ensured accurate formulation and coordination of proposals.
Provided Business Solutions: Computer (Desktop and Server) Hardware and Software products.
PERIOD EMPLOYED: August 2008 to April 2011
REASON FOR LEAVING: Resigned.
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EMPLOYER: RCI (Resort Condominium International) POSITION HELD: Local Vacation Guide within Call Centre KEY RESPONSIBILITIES:
Resolved membership queries and generated new leads.
Cold called potential members, found suitable accommodation and ran with sales campaigns.
PERIOD EMPLOYED: January 2008 to July 2008
REASON FOR LEAVING: No potential for Growth.
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EMPLOYER: MWEB Business
POSITION HELD: Telesales Business Sales Consultant
KEY RESPONSIBILITIES:
Was responsible for the sale of ISP products and services within Inbound Call Centre namely Vodacom 3G, Telkom ADSL, iBurst, Local and International Domain name registration, Email solutions, and Website hosting packages.
Handled Incoming customer calls and took full ownership of their queries / requests and ensured efficient resolution of queries.
Facilitated liaison with various departments to resolve queries.
PERIOD EMPLOYED: July 2003 to December 2007
REASON FOR LEAVING: Retrenched.